Last updated: August 20, 2026

Refund Policy

Kayell provides a free personalized preview before payment so customers can evaluate the creative direction before purchasing one film.

When a refund is available

You may request a refund for a duplicate or incorrect charge, an unauthorized payment, or a confirmed technical failure that prevents Kayell from delivering the paid film. For a delivery failure, we may first offer a new generation at no additional cost; if delivery remains impossible, the affected charge will be refunded.

Personalized digital content

Because each film is generated specifically from customer-provided materials, a change-of-mind refund may not be available after the personalized film has been successfully generated or delivered, except where mandatory consumer law provides otherwise.

How to request a refund

Contact accounts@kayell-app.com promptly after the charge. Include the billing email, approximate payment date and a short description of the issue. Never send card numbers, passwords or identity documents by email.

Payment processing

Each Kayell purchase is a single payment for one film. Stripe, acting as Kayell’s payment processor, returns approved refunds to the original payment method, and bank processing times may vary.

Mandatory rights

This policy does not limit any refund, withdrawal or consumer right that cannot lawfully be excluded in your country.